Website Support Services - Ongoing Support
Since 2002 we have supported our clients in the implementation of many hundreds of websites and have provided training, support and development across all manner of client business requirements. We recognise and understand the challenges associated with implementing and maintaining a website, particularly those relating to website security, keeping Joomla/WordPress and 3rd party components up-to-date, accruing staff knowledge and 3rd party business systems integration (e.g. MYOB). We would therefore like to introduce you to a new support and maintentance strategy with optional plans for your business aimed at trying to reduce the pressure and at removing the headache.
The support plans provided assistance across a number of areas including:
- Training, telephone and email support;
- Content loading assistance;
- Website security monitoring and intrusion assistance;
- Website back-up management;
- Cross- and future-browser (version) testing and compatibility updates;
- Google Analytics;
- Font substitution;
- Hosting liaison and support;
- E-news performance and email system compatibility testing;
- Joomla/WordPress website framework and 3rd party system extension updates; and
- General system maintenance and recommendations.