Telephone/Email/Dial-in Support

F2 provides timely telephone and online/email support between the hours of 8:00am and 5:00pm, Monday to Friday, Perth time (GMT + 08:00). Our telephone/email/dial-in support services are charged at $33 (inc GST) per 15 minutes when paying by credit card and lodged through our online job tracking system, or $44 (inc GST) per 15 minutes via invoiced account. As mentioned, there are no support contracts and no compulsory monthly maintenance fees. Clients will have the option of requesting F2 to update their applications as new releases become available, and this will be charged at our normal support rates. Please note that F2 does not provide training over the phone in sessions greater than an hour at a time.