Case Studies

How can you gather the momentum of your customers’ comments and give your customers the power to shape your events?

Imagine you are in a business where your customers’ word-of-mouth does more to promote and sell your product than any advertising campaign alone. Your product gains profile and your sales increase with recommendations from past concert goers to their friends.

In this case study, we look at how web developers – Foote Francis helped Sandalford Wines quickly tie social media services into their website. In only a week, Foote Francis had combined Flickr, Joomla CMS (Content Management System) and F2 CRM (Customer Relationship Management) into an online feedback tool for Sandalford Wine's concerts.

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The More You Use It – The More You Want It

In this case study, we look at a company and a website that promotes professional and personal development seminars. And we look at how the website evolved with use. Foote Francis - web devlopers listened and helped MJB Seminars translate business practices into an online system that effectively connected attendees and company staff to their seminars.

MJB Seminars was using the Mambo CMS (an early form of  Joomla CMS ) to manage their website. Five years ago, Foote Francis took over the management of the website (mjbseminars.com.au) and developed a smart online solution for handling MJB Seminars' rapidly growing market. The original website, only allowed the staff of MJB Seminars to add text, pictures and documents about their professional development and personal growth coaching. It didn’t allow the staff to interactively collaborate with their customers online.

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You are a general manager of a business that has variety of services and products. Groups of your staff manage each segment of your business at different locations using industry-standard, stand-alone software packages. Your loyal customers make purchases from across your multiple business segments and their customer data is duplicated in several systems.

You would like to consolidate the customer contact information from the multiple segments without changing or interrupting the flourishing, independent systems that are in place. You'd like to ensure your customers are recognized throughout your company by each business unit. You want your staff to easily access the most recent customer contact updates at all times. At the same time, you see the opportunity to look for trends across the different branches of your business by uniting the customer and sales data in one location.

In this case study, we look at how Balgownie Estate and Foote Francis were able to unite customer data across many winery services and products by using the balgownieestate.com.au website as a hub. Foote Francis customized a Joomla CMS (Content Management System) website with F2 PlatFForm modules to create an efficient, active online presence that paralleled and unified Balgownie Estates' successful businesses.

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You are an established business in a unique market. Your current website has remained the unchanged for several years with the same information and graphics. You want fresh graphics, new stories and add new interactive functions to help your customers use your services.  Your staff needs to be able to add or change information on your website to help your customers participate in your business and to keep up with changes in your services.

In this case study, we look at the Joomla CMS (Content Management System) website for Communicare Inc  – a family, community and employment services company. Communicare is an established charity working with several niche markets like family daycare services, counseling, employment development and disability employment services.

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How does Rent-Tech.com.au use F2 CRM to deliver their multiple products and services to multiple locations?

F2 CRM (Customer Resource Management) - part of the F2 PlatFForm suite was mentioned in the overview of Rent-Tech's online solution. Foote Francis met with Rent-Tech's business managers and customized F2 CRM's functions to flow-with existing business processes. In many cases, F2 CRM streamlined and automated processes by removing the need for human intervention and printed paper files. Foote Francis vision and their smart adaptation of Joomla CMS (Content Management System) and F2 CRM to Rent-Tech's needs improved the quality and quantity of sales that Rent-Tech handles.

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Does your company need a dependable and customized solution for connecting customers to products? Do your offers vary depending on where the product is used or being sold? Can you also customize the various stages of an online sales process to meet your existing business model?

You are part of a team made up of the sales director, chief operations manager and finance manager. Each of you want to gather the information needed to serve your customer. Your sales manager wants to respond with a quote, track the request and transfer payment information (securely) between your customer and your company's existing systems. Your finance officer wants to ensure that each customer meets a minimum credit level to participate. Your operations manager wants the data to be grouped by vendor and queued up in purchase orders every two weeks.

Your company is established and successfully functioning with industry-specific software and skilled staff. How can you add the bi-directional management of sales through a website with a large number of customers? How can you improve the reliability and continuity of each transaction?

In this case study, we will look at how Foote Francis worked with Rent-Tech to streamline their online school computer sales system. The online system relied on Joomla CMS (Content Management System) and F2 PlatFForm modules to support Rent-Tech's unique and successful business process.

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You are a business executive/manager looking to build on existing market strength and broaden your market share. For years your company has had a healthy marketing program and good staff running promotions for your products and events. You have loyal customers and want to seize the opportunity to increase sales to those customers and also gain new customers.

You don't want to tie up your marketers with technical chores, such as setting up and maintaining a broadcast email system. Their time is more valuable in creating appealing campaigns and writing copy for promotions. What you want is a service that can handle the technical side of broadcasting emails, and all other forms of marketing communication (such as SMS or fax), in one system.

In this case study, we will look at how Sandalford Wines quickly set up an event and wine promotion, using a communication service from Foote Francis. The Sandalford Wines marketing staff were able to consolidate email, SMS, MMS and existing customer lists into one, easy-to-administer system and manage a variety of profitable communication campaigns using F2 Shout Out and Joomla CMS (Content Management System).

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In the first half of the case study we took an end-user look at the Frasers Landing website. The advertising agency, CampaignMakers, and their client, Frasers Property, had engaged Foote Francis to develop an interactive Joomla CMS (Content Management System) website using their marketing concepts, branding and graphics. We now look at how Foote Francis assembled the technology that connected data about home designs, amenities and prices to the hamlet maps, floorplans and illustrations.

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In this case study, we look at how Foote Francis collaborated with an advertising agency - CampaignMakers to unite an ad campaign and product data into an interactive real estate development website for Frasers Property. The goal was to use Joomla CMS (Content Management System), Adobe Flash and the F2 PlatFForm modules make more than just a visual brochure, the goal was to make a proactive tool for initiating sales.

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